24/7 Assistant

Automating patient calls, appointment bookings, and everyday practice admin.

Coming Soon to App Store and Google Play.

About US

Hello

Hello

We are transforming how practices stay connected to patients by ensuring calls and bookings are handled reliably, even after hours.


With a single assistant, Medix supports front-desk operations, manages appointments, and responds to routine enquiries—so teams can focus on care.

What's the process ?

What's the process ?

1

Sign Up

Create your account and choose your plan

2

Configure

Add your practice details and connect your calendar

3

Connect Number

Keep your existing phone number

4

Go Live

Start handling calls 24/7

How much is it ?

How much is it ?

Prepaid

Enterprise

Usage based

Annual contract

SETUP



- Number Configuration

FREE

Custom

- Number Configuration

FREE

Custom

- Call Flow Configuration

FREE

Custom

- Call Flow Configuration

FREE

Custom

- Booking Rules

FREE

Custom

- Booking Rules

FREE

Custom

- Preferences

FREE

Custom

- Preferences

FREE

Custom

- Integration Setup

FREE

Custom

- Integration Setup

FREE

Custom

CALL FEATURES



- Call Answering 24/7

Yes

Yes

- Call Answering 24/7

Yes

Yes

- Inbound Calls

R1.20 / Min

Volume based

- Inbound Calls

R1.20 / Min

Volume based

- Outbound Calls

R1.20 / Min

Volume based

- Outbound Calls

R1.20 / Min

Volume based

- Call Recordings

R1.20 / Min

Volume based

- Call Recordings

R1.20 / Min

Volume based

- Emergency Call Routing

1 Number

Custom

- Emergency Call Routing

1 Number

Custom

APPOINTMENT REMINDERS



- Call

R1.20 / Min

Volume based

- Call

R1.20 / Min

Volume based

- Email

Unlimited

Unlimited

- Email

Unlimited

Unlimited

- WhatsApp

-

Custom

- WhatsApp

-

Custom

- SMS

R0.60 / SMS

Volume based

- SMS

R0.60 / SMS

Volume based

LANGUAGE SUPPORT



- English

Yes

Yes

- English

Yes

Yes

- Afrikaans

-

Yes

- Afrikaans

-

Yes

Pay only for what you use.
You can estimate your monthly bill using the calculator below.

Pay only for what you use.
You can estimate your monthly bill using the calculator below.

How many calls do you receive per day?
Calls per day30 calls
5100
How many days per month are you open?
Working days22 days
1530

Our values

“Technology should help people focus on what matters most.”

Support, Not Substitution

Medix exists to support medical practices, not replace clinicians or staff. We focus on administrative efficiency so professionals can focus on care.

Privacy by Design

Data security and confidentiality are built into Medix from the start. We only collect what’s necessary and handle it responsibly.

Simplicity

Medix is designed to be easy to use and easy to manage, no technical expertise required.

Contact us

How can we help ?

Send Us An Email

Reach out to us on email. We respond in less than 24 hours.

Send Us An Email

Reach out to us on email. We respond in less than 24 hours.

Send Us An Email

Reach out to us on email. We respond in less than 24 hours.

Give Us a Call

We are available on weekdays between 8:00 - 17:30

Give Us a Call

We are available on weekdays between 8:00 - 17:30

Give Us a Call

We are available on weekdays between 8:00 - 17:30

Read Our FAQs

Got questions? We’ve probably answered them already.

Read Our FAQs

Got questions? We’ve probably answered them already.

Read Our FAQs

Got questions? We’ve probably answered them already.

1

Sign Up

Create your account and choose your plan

2

Configure

Add your practice details and connect your calendar

3

Connect Number

Keep your existing phone number

4

Go Live

Start handling calls 24/7

1

Sign Up

Create your account and choose your plan

2

Configure

Add your practice details and connect your calendar

3

Connect Number

Keep your existing phone number

4

Go Live

Start handling calls 24/7

Helping professionals commute more affordably.

Ride with verified colleagues only

Apple Pay, Samsung Pay, or Google Pay

Share live location with family or friends

Safe, vetted workplace community

Riders

Drive only for verified colleagues

No fees taken from what you receive

Drive only when it suits your office hours

Built around South Africa’s liftclub guidelines

Drivers

Drive only for verified colleagues

No fees taken from what you receive

Drive only when it suits your office hours

Built around South Africa’s liftclub guidelines

Drivers

Drive only for verified colleagues

No fees taken from what you receive

Drive only when it suits your office hours

Built around South Africa’s liftclub guidelines

Drivers

get started for free

Benifits

Answering your questions

Need to knows

What is Medix?

Is Medix a medical professional or replacement for staff?

What can Medix help my practice with?

Does Medix work after hours?

Will patients know they’re speaking to an automated assistant?

What is Medix?

Is Medix a medical professional or replacement for staff?

What can Medix help my practice with?

Does Medix work after hours?

Will patients know they’re speaking to an automated assistant?

What is Medix?

Is Medix a medical professional or replacement for staff?

What can Medix help my practice with?

Does Medix work after hours?

Will patients know they’re speaking to an automated assistant?

Didn’t get your question answered? Reach out to us on our contact page.

24/7 Assistant

Automating patient calls, appointment bookings, and everyday practice admin.